Frequently Asked Questions
About Toyota RentαCar
Toyota RentαCar is a premium car rental service designed to provide convenient and flexible vehicle rental solutions. Whether you need a car for a short-term trip (from a minimum of 12 hours up to 30 days) or for extended use (more than 30 days), we have the right vehicle for you.
Toyota RentαCar is a premium car rental service designed to provide convenient and flexible vehicle rental solutions. Whether you need a car for a short-term trip (from a minimum of 12 hours up to 30 days) or for extended use (more than 30 days), we have the right vehicle for you.
Our booking office is located at the 28th Floor, GT Tower International, Ayala Avenue corner H.V. Dela Costa Street, Salcedo Village, Makati City.
Our booking office is located at the 28th Floor, GT Tower International, Ayala Avenue corner H.V. Dela Costa Street, Salcedo Village, Makati City.
Our onsite office hours are from 8:15 AM to 5:15 PM, Mondays to Saturdays. However, customer inquiries and concerns are welcome via our helpdesk and email from 7:00 AM to 7:00 PM.
Our onsite office hours are from 8:15 AM to 5:15 PM, Mondays to Saturdays. However, customer inquiries and concerns are welcome via our helpdesk and email from 7:00 AM to 7:00 PM.
Yes, Toyota RentαCar provides delivery and collection services within Metro Manila. Additional fees may apply for this service depending on the client's location.
Yes, Toyota RentαCar provides delivery and collection services within Metro Manila. Additional fees may apply for this service depending on the client's location.
Customers must be at least 20 years old.
Customers must be at least 20 years old.
How to Sign Up
To register, please prepare the following documents in JPG or PNG format:<div class='mb-3'><ul class='list-disc py-6 ps-10'><li class='mb-3'>A valid driver's licenseA valid driver's license</li><li class='mb-3'>One government-issued ID aside from driver's license.</li></ul></div>
To register, please prepare the following documents in JPG or PNG format:
- A valid driver's licenseA valid driver's license
- One government-issued ID aside from driver's license.
Booking and Reservation
<ul class='list-disc py-6 ps-10'> <li class='mb-3'>Reservations can be made through our website, by calling our booking hotline, or by visiting our office in person.</li> <li class='mb-3'>For seamless and hassle-free reservation, you may sign-up an account through our website.</li> </ul>
- Reservations can be made through our website, by calling our booking hotline, or by visiting our office in person.
- For seamless and hassle-free reservation, you may sign-up an account through our website.
When picking up your rental car, kindly present the following:<div class='mb-3'><ul class='list-disc py-6 ps-10'><li class='mb-3'>Booking Confirmation</li><li class='mb-3'>Valid Government-issued ID</li></ul></div>
When picking up your rental car, kindly present the following:
- Booking Confirmation
- Valid Government-issued ID
If you haven't received the booking confirmation, please don't hesitate to contact our helpdesk at 0915 592 5202 or 0917 149 0139. We're here to assist you.
If you haven't received the booking confirmation, please don't hesitate to contact our helpdesk at 0915 592 5202 or 0917 149 0139. We're here to assist you.
Booking Management
Yes. Extensions may be requested via our website or by contacting our helpdesk. Please note that all extensions are subject to vehicle availability.
Yes. Extensions may be requested via our website or by contacting our helpdesk. Please note that all extensions are subject to vehicle availability.
Cancellations can be made through our website or by calling the helpdesk. To avoid a cancellation fee, please make sure to cancel at least 24 hours prior to your scheduled rental time.
Cancellations can be made through our website or by calling the helpdesk. To avoid a cancellation fee, please make sure to cancel at least 24 hours prior to your scheduled rental time.
Yes, late returns will incur a fee equivalent to 50% of the rental fee.
Yes, late returns will incur a fee equivalent to 50% of the rental fee.
Yes, you may book a vehicle for another person. However, we will require the designated driver's complete personal details and a copy of their valid driver's license.
Yes, you may book a vehicle for another person. However, we will require the designated driver's complete personal details and a copy of their valid driver's license.
Your driver's license must be valid for the entire duration of the rental period. Please ensure it does not expire while the vehicle is in your possession.
Your driver's license must be valid for the entire duration of the rental period. Please ensure it does not expire while the vehicle is in your possession.
Yes, foreign customers may rent a vehicle with a valid International Driving Permit (IDP). If you do not have an IDP, a valid foreign driver's license may be used, but it will only be accepted for up to 90 days from your date of arrival in the Philippines.
Yes, foreign customers may rent a vehicle with a valid International Driving Permit (IDP). If you do not have an IDP, a valid foreign driver's license may be used, but it will only be accepted for up to 90 days from your date of arrival in the Philippines.
Chauffeur Service
The minimum duration for chauffeur service is 10 hours per day.
The minimum duration for chauffeur service is 10 hours per day.
<div class='mb-3'>Yes, customers have the option to extend the chauffeur service for up to 12 hours per day, subject to an additional fee.</div><div class='mb-3'><span class='italic'>Please note: A driver's working hours must not exceed 12 hours within a 24-hour period.</span> </div>
Yes, chauffeur service may be availed for consecutive days. However, the client must shoulder the driver's accommodation, and an overnight fee will be charged accordingly.
Yes, chauffeur service may be availed for consecutive days. However, the client must shoulder the driver's accommodation, and an overnight fee will be charged accordingly.
No, drivers are assigned automatically by our system. Selecting a specific driver is not allowed.
No, drivers are assigned automatically by our system. Selecting a specific driver is not allowed.
Yes, out-of-town travel is allowed provided that the first pick-up point and last drop-off point in the itinerary are within Metro Manila.
Yes, out-of-town travel is allowed provided that the first pick-up point and last drop-off point in the itinerary are within Metro Manila.
Payment
You may pay online or at our booking office using cash, credit/debit card, or e-wallet.
You may pay online or at our booking office using cash, credit/debit card, or e-wallet.
Yes, a security deposit is required and must be settled on or before vehicle pick-up. The amount depends on the rental duration:<div class='py-4'><div class='flex flex-col'><div class='-m-1.5 overflow-x-auto'><div class='p-1.5 min-w-full inline-block align-middle'><div class='border border-gray-200 overflow-hidden'><table class='min-w-full divide-y divide-gray-200 border-collapse border border-gray-200'><thead><tr><th scope='col' class='px-6 py-3 text-start font-medium border border-gray-200'>Rentals within 12hrs to 1 Day</th><th scope='col' class='px-6 py-3 text-start font-medium border border-gray-200'>Rentals more than 1 Day</th></tr></thead><tbody class='divide-y divide-gray-200'><tr><td class='px-6 py-4 whitespace-nowrap font-medium border border-gray-200'>100% of Rental Fee</td><td class='px-6 py-4 whitespace-nowrap font-medium border border-gray-200'>Php 5,000</td></tr></tbody></table></div></div></div></div></div>
Yes, a security deposit is required and must be settled on or before vehicle pick-up. The amount depends on the rental duration:
| Rentals within 12hrs to 1 Day | Rentals more than 1 Day |
|---|---|
| 100% of Rental Fee | Php 5,000 |
Yes, toll fees are to be paid by the customer. Toyota RentαCar (TMSPH) will charge the applicable toll fees upon return of the vehicle.
Yes, toll fees are to be paid by the customer. Toyota RentαCar (TMSPH) will charge the applicable toll fees upon return of the vehicle.
<div class="mb-3"><ul class="list-disc py-6 ps-10"><li class="mb-3">Yes, refunds are possible for credit card payments. However, credit card companies may take up to one month to process the refund. Please note that the refunded amount will be subject to our cancellation policy.</li><li class="mb-3">For payments made through the website's online payment gateway, if the customer cancels the reservation on the same day, the payment will be voided within the same day. However, if the cancellation is made after the date of the payment transaction, please contact our helpdesk hotline, or email us at <a href="mailto:rentacar@toyota-mobilitysolutions.ph">rentacar@toyota-mobilitysolutions.ph</a> to process your refund.</li></ul></div>
- Yes, refunds are possible for credit card payments. However, credit card companies may take up to one month to process the refund. Please note that the refunded amount will be subject to our cancellation policy.
- For payments made through the website's online payment gateway, if the customer cancels the reservation on the same day, the payment will be voided within the same day. However, if the cancellation is made after the date of the payment transaction, please contact our helpdesk hotline, or email us at rentacar@toyota-mobilitysolutions.ph to process your refund.
Damage, Breakdown, and Accidents
In the event of an accident, please follow these steps:<div class='mb-3'><ul class='list-disc py-6 ps-10'><li class='mb-3'>Ensure your safety and the safety of others.</li><li class='mb-3'>Contact the authorities and file a police report.</li><li class='mb-3'>Notify Toyota RentαCar immediately.</li></ul></div>
In the event of an accident, please follow these steps:
- Ensure your safety and the safety of others.
- Contact the authorities and file a police report.
- Notify Toyota RentαCar immediately.
Yes, you will be responsible for any damages incurred during the rental period. The cost will be determined based on the extent of the damage.
Yes, you will be responsible for any damages incurred during the rental period. The cost will be determined based on the extent of the damage.
In case of theft, please report it to the authorities and notify Toyota RentαCar immediately. You will be responsible for the full value of the vehicle.
In case of theft, please report it to the authorities and notify Toyota RentαCar immediately. You will be responsible for the full value of the vehicle.
The deductible amount varies based on the vehicle type and rental agreement. Please refer to your rental agreement for specific details.
The deductible amount varies based on the vehicle type and rental agreement. Please refer to your rental agreement for specific details.
After an accident, a damage assessment will be conducted by our team. You will be informed of the findings and any applicable charges.
After an accident, a damage assessment will be conducted by our team. You will be informed of the findings and any applicable charges.
Yes, all vehicles are covered by insurance. However, you may still be responsible for the deductible amount.
Yes, all vehicles are covered by insurance. However, you may still be responsible for the deductible amount.
Vehicle Use
No. All Toyota RentαCar vehicles must be returned to the same station where they were picked up.
No. All Toyota RentαCar vehicles must be returned to the same station where they were picked up.
All vehicles are provided with a full tank of fuel upon release. Please return the vehicle with a full tank to avoid fuel surcharges.
All vehicles are provided with a full tank of fuel upon release. Please return the vehicle with a full tank to avoid fuel surcharges.
Smoking is strictly prohibited in all rental vehicles.
Smoking is strictly prohibited in all rental vehicles.
<ul class="list-disc py-6 ps-10"><li class="mb-3">Pets are allowed inside the vehicle, provided they are in crates or wearing diapers.</li><li class="mb-3">Any evidence of pet hair, urine, or fecal odor will result in a car detailing charge to the customer.</li></ul>
- Pets are allowed inside the vehicle, provided they are in crates or wearing diapers.
- Any evidence of pet hair, urine, or fecal odor will result in a car detailing charge to the customer.
Data Privacy
Toyota RentαCar, a service under Toyota Mobility Solutions Philippines, is implementing rules and regulations based on the Republic Act no. 10173 Data Privacy Act an act protecting individual personal information in information and communications systems in the government and the private sector, creating for this purpose a national privacy commission, and for other purposes.
Toyota RentαCar, a service under Toyota Mobility Solutions Philippines, is implementing rules and regulations based on the Republic Act no. 10173 Data Privacy Act an act protecting individual personal information in information and communications systems in the government and the private sector, creating for this purpose a national privacy commission, and for other purposes.